Your trust is everything to us. At Qombix Casino Hotels, we take your privacy seriously and are fully committed to safeguarding your personal information. We understand that your data is personal — and we treat it that way, with transparency, integrity, and care.
What We Collect:
- Contact Information (name, phone number, email address): We collect this information when you make a reservation, sign up for promotions, or interact with our customer service team. It allows us to confirm bookings, send updates, respond to inquiries, and provide seamless communication throughout your stay.
- Booking Details and Preferences: This includes your check-in/check-out dates, room selections, special requests, and any preferences you’ve shared to make your stay more comfortable. We use this to tailor your experience and ensure personalized service.
- Payment Details (secured and encrypted): We collect your payment information through secure, encrypted systems for transactions. We do not store full card details and follow PCI compliance best practices.
- Guest Experience Feedback: Through surveys, emails, or direct conversation, we collect voluntary feedback to improve and enhance your future experiences.
How We Use It:
- To Manage Your Bookings and Enhance Your Stay: We confirm reservations, send pre-arrival messages, tailor your room setup, and support you during your stay.
- To Improve Our Services: We personalize your experience based on preferences and past stays to offer better service and relevant suggestions.
- To Send Exclusive Offers (if you opt-in): You may receive special deals, event access, or loyalty rewards relevant to your interests.
Your Rights:
- Access Your Data: You can request a copy of the personal information we store about you.
- Request Corrections or Deletions: You may ask us to correct outdated information or delete data within legal boundaries.
